Bean Business Basics (Book)
This 740-page start-up/operational manual is unlike any book currently on the market. Bean Business Basics is the definitive guide for those starting a retail coffee business and a great manual for existing coffee businesses.

Covers:

• Marketing
• Customer Service
• Training
• Equipment Function & Maintenence
• Product Information
• Choosing Equipment
• Operational Systems

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Espresso 101 - Updated (DVD)
Espresso 101 is the award-winning professional video training tool for you and your employees.
This tape will cut the normal 20-hour employee-training cycle down to three or four hours.
Pays for itself with the first employee trained.

Covers:

• A Brief History of Coffee
• The Coffee Bean
• Roasting and Blending
• Extracting Perfect Espresso
• Steaming & Foaming Milk
• Espresso Drink Preparation
• Principles of Brewed Coffee
• Cleaning, Safety & Maintenance

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Espresso 501 (DVD)
A 75-minute, advanced course in coffee and espresso is for the coffee professional. The perfect companion piece to the award-winning Espresso 101, 501 details the variables essential to create a superior espresso beverage experience.

Covers:

• Important factors related to espresso equipment performance
• Attributes of excellent espresso coffees
• Understanding the chemistry and nuances of espresso preparation
• Beverage presentation Principles of superior customer service

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Everything BUT Coffee (DVD)
This video examines the non-coffee-related aspects of the business. Learn how to maximize your sales by offering a variety of complementary foods and beverages.

• Signature Drinks
• Iced & Frozen Espresso Drinks
• Granita
• Smoothies
• Merchandising
• Juice
• Milkshakes
• Chai
• Pastries
• Panini
• Soups/Salads
• Baked Goods
• Teas

Free Bonus Section: Customer Service for the Retail Coffee Bar. Keep your customers coming back using the sure-fire methods outlined in this video.

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For a full list of products that we offer please visit: Bellissimo's Products Online